Month: August 2020

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On August 4, 2020, the Small Business Administration (SBA), in consultation with the U.S. Treasury Department, issued new guidance through Frequently Asked Questions (FAQs) aimed at helping Paycheck Protection Program (PPP) borrowers navigate maximum loan forgiveness.

The new PPP FAQs come as the August 8, 2020, deadline to apply for a PPP loan fast approaches, and as Congress and the White House negotiate a new COVID relief package expected to both simplify PPP loan forgiveness and create a new round of PPP loans.

Practically every lobbying group in Washington is urging Congress to allow borrowers of loans under $150,000 to simply self-certify, or “check the box,” they have used the loan money as intended, and allow borrowers to receive a second PPP loan if they can show year-over-year losses in revenue somewhere between 20% and 50%.

Most PPP borrowers are now eligible to apply to have their loans forgiven and, in essence, converted into grants. Borrowers need to apply through their lenders using SBA forms or a lender provided application. The lender will have 60 days to review and approve the application before submitting it to the SBA, which will have 90 days to review it. The SBA may ask the lender or the borrower for additional information before making a determination to forgive all or a portion of the loan.

The following are the key questions and answers boiled down from the 10 pages of Treasury FAQs:

1. How do I submit my PPP loan forgiveness application?

In an effort to facilitate the process for sole proprietors, independent contractors, or self-employed individuals with no employees, the guidance explains you can use SBA Form 3508EZ or the lender equivalent. While Form 3508EZ is not quite a “check the box” scenario, it is far easier to understand than SBA Form 3508, which would likely require the assistance of a lawyer or CPA. The assumption here is that no employees, other than the owner, were used to calculate the amount of the loan on the front-end application.

The PPP FAQs also clarifies that all PPP lenders may accept scanned copies of signed loan forgiveness applications and documents containing the information and certifications required by SBA forms 3508, 3508EZ, or a lender equivalent. This avoids the need for any in-person meetings between borrowers and lenders.

2. Will I be responsible for payments of principal and interest while I wait for the PPP loan forgiveness decision?

The FAQs address a common question as to whether borrowers need to make payments while they await a forgiveness decision and will they be responsible for interest accrued during this period. The guidance makes clear the answer is no. As long as you submit a loan forgiveness application within ten months of the covered period and the loan is fully forgiven, you will not be responsible for any payments.

If, however, all or part of the loan is not forgiven, you will be responsible for repayment of that portion over the term of loan, now up to five years. And, yes, the interest accrued from the time of the disbursement of the loan on the amount not forgiven will also need to be repaid in this scenario. Your lender will notify you if a portion of your loan and interest needs repayment and when the first payment is due.

3. How do I determine which payroll cycles are included in PPP loan forgiveness?

Many borrowers remain confused about when payroll costs need to occur to count towards loan forgiveness. The short answer is if payroll is incurred during the covered period, but your usual payroll run occurs after the end of the covered period, it will still count towards forgiveness.

The FAQs provide the following example:

A borrower received its loan before June 5, 2020, and elects to use a 24-week Covered Period. The borrower’s Covered Period runs from Monday, April 20 through Sunday, October 4. The borrower has a biweekly payroll cycle, with a pay period ending on Sunday, October 4. However, the borrower will not make the corresponding payroll payment until the next regular payroll date of Friday, October 9. Under these circumstances, the borrower incurred payroll costs during the Covered Period and may seek loan forgiveness for the payroll costs paid on October 9 because the cost was incurred during the Covered Period and payment was made on the first regular payroll date after the Covered Period.

Likewise, on the front end of the loan, if payroll expenses were incurred prior to the covered period, yet paid during the covered period, they are forgivable.

You should note that under no circumstances can the covered period extend beyond December 31, 2020.

4. How do I calculate employee compensation for PPP loan forgiveness?

The next big question is what employee compensation is included in the forgiveness equation.

First, the guidance clarifies that when calculating cash compensation, borrowers should use the gross amount before deductions for taxes, employee benefits payments, and similar payments.

Second, payroll compensation includes tips, commissions, bonuses, and hazard pay, but the maximum forgivable compensation is $100,000. The key takeaway here is the issue of hazard pay, which allows employers to additionally compensate employees during the COVID shutdown and have that compensation forgiven.

Third, expenses for group health care benefits paid by the employer, and not the employees, are considered payroll costs that are eligible for loan forgiveness. Again, payments for these benefits must occur during the covered period for forgiveness.

Fourth, employer contributions for employee retirement benefits that are paid or incurred by the borrower during the covered period are considered compensation and eligible for forgiveness. Retirement plan payments deducted from payroll or paid directly by employees are not forgivable.

5. How do I calculate the loan forgivable amount for compensation if I’m a sole proprietor, an independent contractor, or self-employed?

Despite the extension of the covered period from eight to up to 24 weeks, there remain questions on how to calculate the forgivable amount for sole proprietors, independent contractors, and self-employed individuals without employees.

Originally, forgivable compensation for this category was capped at $15,385. However, if the loan amount was calculated on $100,000 compensation, the borrower would have received $20,833. (This number is derived from a monthly compensation of $8,333.33 multiplied by 2.5, as proscribed for determining the loan amount.) The difference between $20,833 and $15,385 left a gap of roughly $5,000, and for many solopreneurs with little overhead, a rather sizeable loan amount to repay.

Recent regulations have fixed this issue by making the cap $20,833. So, for most borrowers, if the covered period is extended beyond eight weeks, they would easily meet this threshold without needing to include non-payroll expenses in the equation and have their entire loan forgiven.

The new guidance does stipulate that for borrowers who received loans prior to June 5, and who use an eight-week covered period, the cap will remain $15,835. Borrowers are also eligible for loan forgiveness for payments for employer state and local taxes paid by the borrowers and assessed on compensation, for employer contributions for employee health insurance, and for employer retirement contributions to employee retirement plans.

6. How do I calculate non-payroll costs for PPP forgiveness?

The PPP FAQs further explain how to calculate non-payroll costs for forgiveness. Like payroll, covered expenses for rent, mortgages, utilities, and interest on loans incurred prior to the covered period, yet paid during it, are forgivable. Likewise, if these expenses are incurred during the covered period, but the next payment cycle occurs after the covered period, those too will be forgivable.

Many borrowers have wondered if interest on unsecured credit was eligible for loan forgiveness. The guidance states that while payments of interest on business mortgages on real or personal property, such as an auto loan, are eligible for loan forgiveness, interest on unsecured credit is not eligible for loan forgiveness because the loan is not secured by real or personal property.

While interest on unsecured credit incurred before February 15, 2020, is a permissible use of PPP loan proceeds, this expense is not eligible for forgiveness.

7. How do I calculate PPP forgiveness if I had a reduction in workforce or wages?

The guidance attempts to address the complicated issue of having forgiveness reduced due to reduction in head count or the inability to rehire or hire new employees. As the PPP program was intended to keep workers on the payroll, originally you would be responsible for a reduction in payroll in excess of 25% of the loan amount. Recent regulations have changed this and the FAQs reiterate the following:

In calculating its loan forgiveness amount, a borrower may exclude any reduction in FTE employees if the borrower is able to document in good faith the following: (1) an inability to rehire individuals who were employees of the borrower on February 15, 2020; and (2) an inability to hire similarly qualified individuals for unfilled positions on or before December 31, 2020.

Further, you are required to inform your state unemployment insurance office if an employee rejects a rehire offer within 30 days of the rejection. All offers to rehire should be in writing and, if possible, written rejections of offers should also be in writing. Attempts to hire new employees should be in writing as well.

Finally, if you reduce the compensation of existing employees in excess of 25% of their salary, the amount over 25% will not be forgiven. This includes both salaried employees and hourly workers. For purposes of calculating the loan forgiveness reduction required for salary/hourly wage reductions in excess of 25%, you should only include the decrease in wages, and not include other forms of compensation, such as health care or retirement contributions.


While the new guidance sheds some light on the PPP forgiveness process, it does remain more complicated than is necessary. For the sole proprietors, independent contractors, and self-employed with no employees, the process and documentation should be straightforward, while the level of detail required will increase with the number of employees a business maintains.

Most payroll providers will issue reports in line with banks’ requirements, which should also streamline the process. The banks and the government want to forgive the maximum amount of loans possible, which will bring the greatest benefit to the economy; they are just requiring some bureaucratic hurdles to make that possible.

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Stores Requiring Face Masks (1)

According to research by GatherUp, 71% of customers are more likely to do business in stores that require face masks. The latest research points to a growing health concern among patrons over possibly contracting COVID-19 as businesses open up.

The research analyzed by some 40,000 reviews by shoppers points to the need for businesses to heed customers’ health concerns. Because more than half (54.4%) of shoppers say they are more likely to shop at a business with strict mask policies.

GatherUp Survey on Customer Face Mask Requirements

In contrast, 27% say a strict mask policy would not impact their willingness to shop there. Surprisingly 18% of those shoppers would be less inclined to shop at a business that enforces the wearing of masks. According to GatherUp, the small minority of those who abhor wearing a mask do so for political reasons.

The research also notes a drop in ratings for major brands during the post COVID era. Major brands such as Home Depot, Walmart, Costco and even Dominos saw a drop in their ratings by customers. Comparing reviews from 90 days before and after COVID, brand experience reviews saw a downward trend. Home Depot took the biggest loss dropping by 0.3 while Walmart, Costco, and Domino’s dropped 0.1 during the period.

Breakdown on the Mask Conundrum

Despite the debate across the nation over wearing masks, the research is clear on what shoppers want. Over 80% of US adults are either more likely or equally likely to do business if the business enforces stronger masking policies.

Men relative to women more frequently said they were less likely to do business with companies that had strict mask enforcement. A quarter (25.2%) of men say they are less likely to shop in establishments with mask polices compared to 18% of women.

Perceptions also vary among age groups. Those over 45 years of age say not having mask policies could be a factor in their shopping preference. With 19.6% saying they were less likely to do business in establishments that enforce masking. Of those between 18 to 45 years of age, almost a quarter (23.4%) say masks could be a deal-breaker. However, the majority of both those above and below 45 years of age are more inclined to patron establishments with mask codes. With 74.2% of those above 45 saying they would likely shop while 68.1% under 45 years saying the same.

Location wise the survey shows distinct differences between regions across the United States. The Northeast was quite a bit more likely to do business if strict masking protocols were followed with 80.6% supporting masking. The Midwest was somewhat lukewarm with 68.4% saying they don’t mind stricter protocols.


Irrespective of your political views the safety of both customers and staff should be of paramount importance. A safe and healthy environment not only protects employees from injury and illness but maintains productivity. It lowers healthcare costs, reduces absenteeism, raises morale and mitigates staff turnover.

Besides being the right thing to do, businesses are legally required to provide a safe environment for their customers. Even in times when there is push back over protocols that might be unpopular. There is no compromise over safety.

Safety protocols such as wearing masks are important for everyone’s safety. These protocols help to ensure employees and customers do not injure or risk their health while conducting business. Safety protocols from the perspective of the business help maintain certification, avoid legal liabilities and of course improve operations. Customers who know that a business does not compromise with their health and safety are put at ease. They are inclined to do business with them simply because they are assured, they are not put at risk.

COVID-19 has changed the world and our way of life. In these uncertain times, it is even more important for businesses to continue to provide services safely. Business owners need to take the lead in terms of educating both staff and customers of health risks. They should also clearly communicate the safety protocols are meant for the benefit of everyone. Your relationship with your customers isn’t simply transactional. It is based on mutual understanding and concern for each other’s welfare. As businesses open up, the key is to adapt to the new way of doing business and making safety a priority.


This article, “71% of Consumers More Likely to Shop at Stores Requiring Face Masks” was first published on Small Business Trends